TheSpaReview.com Quality Standards and Rating System™
These are the quality standards against which we rate the quality of spas.
TheSpaReview.com Quality Standards and Rating System™
| 1. Information for potential customers | |
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Both print and online information are available. |
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Information is complete, accurate and current. |
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Inquiries are answered promptly and courteously. |
| 2. Booking | |
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Requests are answered promptly. |
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Efforts are made to be flexible. Choices are available. |
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Guests are invited to come early and enjoy the facilities. |
| 3. Arrival | |
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First impressions are warm, relaxing, and enticing. |
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First contact is welcoming, calm, and quiet. |
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Appropriate and necessary medical questions are asked to protect guests. |
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Waiver of liability forms, protecting the spa, are kept short and clear. |
| 4. Personnel | |
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Staff are trained and certified where possible. |
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All staff are quiet at all times. |
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All staff are eager to assist and focused on customer satisfaction. |
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Guests are asked about gender preferences re: who will provide treatments. |
| 5. Facilities | |
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Design and decorating theme are appropriate and consistent to the location. |
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Ambience is warm and restful. |
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Sound includes ambient music and no noise, preferably running water. |
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Fresh water, tea and light snacks are available. |
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There is a room for quiet relaxation, with recliners and blankets. |
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A quiet eating space, with tables, is available for spa lunches. |
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Men and women have separate facilities, with some shared facilities for couples. |
| 6. Changing Room | |
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Personal, secure locker, robe and slippers are provided. |
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Showers and steam room or sauna are available and well-serviced. |
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All necessary grooming amenities are set out for customer use. |
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There are private changing areas for those who wish to use them. |
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Showers and toilets are ultra clean and well-maintained. |
| 7. Services | |
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Light spa lunches are available upon request. |
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Spa products can be purchased. |
| 8. Treatments | |
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Basic treatments can be expected: facials, nail care, massage, skin treatments. |
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Treatments and services are expertly conducted. |
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Signature treatments reflected the local of the spa. |
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There are individual or couples treatment rooms. |
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All treatments rooms are well-insulated, warm and extremely quiet. |
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Soothing lights, sounds and smells welcome the spa guest. |
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Each room is pristine. |
| 9. Policies & Enforcement | |
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Schedules and timelines are met. |
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Quiet is strictly enforced for staff and guests. |
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Children are not allowed. |
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Parties are booked at times when other guests are not present or in separate facilities. |
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The Spa is run in a professional manner. |
Based on these quality items, TheSpaReview.com rates a spa as being:
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